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Childline India Foundation (CIF)

Establishing Childlines in India

CIF works closely with children, NGOs and Government officials prior to the establishment of CHILDLINE. During the preparatory phase, CIF conducts a need assessment study and compiles a resource directory to determine the operational strategy of the helpline.

In addition CIF conducts an intensive in house training workshop with the CHILDLINE team share with them the philosophy and learning’s of the service from across the country.

Facilitating networking and partnerships

CIF closely works with partners in every city towards strengthening a child protection network. CIF work towards this through email based communication with partners on a regular basis and bi-annual visits to the city.

In addition, CIF organizes annual Partnership Meets. These meets provide a forum for the CHILDLINE team members, co-ordinators and directors to share experiences and learn from each other. CIF also co-ordinates ‘twinning’ visits between different CHILDLINEs to encourage in-depth sharing of experiences between team members.

Policy, Research and Documentation

CIF publishes reports on several issues affecting children such as child trafficking, missing children, child rights and the law.

In addition, CIF shares the experiences of CHILDLINE nationally through its monthly newsletters that highlight the calls received and emerging issues. CIF also presents these issues to the Ministry of Social Justice and Empowerment to assist in the formulation of child friendly policies.

Awareness and Advocacy

CIF is also involved creating a national brand image for the service. It develops innovative awareness materials for CHILDLINE cities to generate awareness about the service and mobilize resources.

Through its awareness campaigns, CIF aims at sensitising the community about child protection issues and the need for a partnership to reach out every child in need of care and protection.

Developing new programmes and services

Based on the national trends that emerge in CHILDLINE cities, the CIF initiates innovative programmes/ services to address the needs. These new services are undertaken by the CIF as experimental projects. It is visualised that based on the success of these projects, the CIF would hand over these projects to other organisations or formalise the same within the CIF.

Contact Information

Contact Person : Kajol Menon (Head, Awareness and Advocacy Deptt.),

Shilpa Ahiuwalia
Address :
2nd Floor, Nana Chowk, Municipal School, Frere Bridge (Low Level), Near Grant Road Station, Mumbai 400 007, Maharashtra, Ph : 23871098/23881098, Fax: 23811098, Email : [email protected]

Contacting Times Foundation, New Delhi : Times Foundation, The Times of India Building, 7, Bahadur Shah Zafar Marg, New Delhi 110 002, Ph:+91 II 23302103, Fax:+91 1123319764

Mumbai : Times Foundation, The Times of India Building, Dr. D.N. Road, Mumbai 400 001, Ph : +91 22 22733535, Email: [email protected]