NGOs India

Manager – Information Systems

Job Description: Manager – Information Systems
Location : Mumbai, New Delhi, Ajmer, Indore, Udaipur
Send Resume : jobs@educategirls.ngo

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About Educate Girls
Educate Girls (www.educategirls.ngo) is holistically tackling issues at the root cause of gender inequality in India’s education system. Our comprehensive model reforms government schools through community ownership and reaches up to 90% enrolment, higher attendance and improved learning outcomes for all girls. Founded in 2007, the non-governmental organization has a management and outreach office in Mumbai and operations in Pali, Jalore, Sirohi, Ajmer, Bundi, Rajsamand, Bhilwara, Udaipur, Jhalawar, and Banswara in Rajasthan and Alirajpur, Dhar and Jhabua in Madhya Pradesh. At this period, the organization is set to grow, and expand its reach of services beyond Rajasthan and Madhya Pradesh.

About The Role
The Manager Information System is responsible to ensure the operationalization of software developed for the Management Information System and the Performance Management System in the organization including online modules supported with offline formats and mobile applications. The position is responsible to facilitate users in the organization to utilize the software and to identify emerging user requirements and facilitate modification of the software, as required. The position responsibilities would include conducting test runs, providing inputs to software developers to suitably modify the software, identify needs for up gradation or additional modules and enabling their development as well as, coordinating on a continuing basis between users and the software developers to address any operational challenges.

Role and Responsibilities

User Requirements

Understand user requirements across levels and offices of the organization including the head quarter office, state office, district office and other field locations to ensure that the software is responsive to these requirements.
Provide inputs to the software developers to modify the software as per user requirements.
Work closely with users in different departments of the organization to gain inputs on reporting requirements, information and analysis dashboards etc. and render the same into an actionable brief for the software developers.

Co-ordination with Developers

Function as the nodal coordination point with software developers for all aspects related to utilization of the software.
Ensure that software developers received appropriate briefs to facilitate implementation of required design modifications.
Engage on a continuous basis with software developers to ensure completion of assigned tasks as per planned schedules.

Software Testing

Conduct test runs of various modules of the software and provide inputs to the software developer to undertake suitable modifications.
Conduct user centric tests of operational modules to identify likely challenges or areas for improvement and provide inputs to the software developer to undertake suitable modifications.
Develop and implement protocols for the test run to ensure the software (or sub-modules) is transitioned to user ready status within planned schedules.

User Acceptance

Develop training content to facilitate existing and new users across levels and geographies in the organization to use the software.
Conduct periodic and contingent trainings to orient users about the software and build their skills to use the software.
Assist in identifying potential training resources within and external to the organization.
Conduct training of trainers (TOTs) on usage of the software to facilitate onward training across the organization.

Documentation

Identify documentation needs and prepare and maintain all requisite document of the software including validation, test run, user acceptance tests and training related documentation.
Work closely with users and software developers to prepare user manuals including training materials for the software.

Up-gradation

Identify the need to upgrade/improve software (or sub-modules) and development of additional modules on a periodic and contingent basis.
Develop the framework for upgradation in discussion with users and present the same to the senior management team for approvals.
Provide inputs and coordinate with software developers to ensure design of approved upgrades.

Required Qualifications, Experience and Skills

  • Bachelors in Information Technology or Computer Sciences.
  • 5 – 8 years of relevant experience in software testing and user acceptance.
  • Strong written and spoken communication skills with fluency in English and Hindi.
  • Excellent inter-personal skills and ability to work with large databases.
  • Experience in large multi-location organizations and in the development sector is preferred.
  • Willingness to travel a week in a month to user locations.

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