11. CHILDLINE is never seen on TV, so do children really know about the service ?
CHILDLINE’s first mandate and priority is to ensure on the ground communication in all areas of a city where children live in extremely vulnerable situation. Often they do not have access to the media. Hence to make them confident that CHILDLINE will be there for them, the thrust of CHILDLINE outreach programmes is through direct word of mouth methods.
It involves meetings with children at street corners, market places, parks, railway stations. Bus stands etc., sharing the concept of CHILDLINE with them, teaching them how to dial 1098, speak on the phone, etc.
Periodical evaluation of the service and the needs of the children also take place at CHILDLINE meets, there are Bal Adalats at these meetings. At CHILDLINE the largest number of volunteers are youth who have been in vulnerable situations as children. Their ownership to the service is very high, they feel that CHILDLINE belongs to them and assume that to call CHILDLINE when any of them are in trouble is their responsibility.
12. What kind of cases are reported at CHILDLINE ?
There are two types of cases which are reported – Direct Intervention & Non-Intervention. The Direct Intervention calls are when a child requires medical attention, shelter, repatriation, rescue from abuse, death related, report a missing child, emotional support & guidance, Information/ Referral to Services etc. The Non-Intervention calls are primarily for awareness building or due to technical connectivity problems.
Over 65% of all calls require direct intervention.
13. How many cities is CHILDLINE currently operating in ?
CHILDLINE is currently functional in 366 cities / 34 states/UTs across the country. We aim to be in all 600 plus districts in the country over the next 10 years.
14. How do I call CHILDLINE ?
1098 is today India’s only number that can be dialed from every district of India and from any telecom service provider, 24×7.. You can call 1098 toll free from any phone service (including mobile phones in India.
15. When should I call ?
CHILDLINE is a 24-hour helpline, hence if you see a child in need of care & protection you can call up at any hour of the day!
16. How can I help ?
There are various ways in which one can support CHILDLINE.
17. What are the tax benefits/exemptions a donor is entitled to ?
A donor is entitled to a 100% tax exemption Under Sec 35 AC for a donation exceeding Rs 5000/- and a 50% tax exemption Under Sec 80G for amounts below Rs 5000/-
18. What is CIF ?
CHILDLINE India Foundation is a registered Non-Profit, NGO founded to set up a helpline service for children in distress. In 1998, the Ministry of Social Justice and Empowerment, Government of India, appointed CHILDLINE India Foundation (CIF) as the nodal agency for initiating and sustaining CHILDLINE 1098 across the nation. As of 2006 CHILDLINE project is supported by the Ministry for Women & Child Development.
CIF undertakes replication of CHILDLINE, networking and facilitation, training, research and documentation, and awareness and advocacy both at the national and international level.
19. Does CHILDLINE have its own hospitals/shelters ?
CHILDLINE does not believe in duplication of services but the integration of services that already exist. We network with various NGO’s across the country and act as a link between a child in need and the services available. We also provide assistance in improving the quality of services available and advocate for initiation of services where it doesn’t exist.
20. How does CHILDLINE work with the Government ?
With 43% of India’s population below 18 no single organisation can hope to reach every child in distress without the support of the Government. Indeed in the welfare of India’s citizens is the primary responsibility of the Government of India. The Governments role covers drafting and implementing legislation, framing policies, developing programs for marginalised children, preparing the operational plan and roll-out the plans through Central and State Governments, provide budgetary support and finally to build partnerships with civil society organisations such as CHILDLINE. Therefore CHILDLINE builds linkages with the Government at all levels to ensure effective reach of services. CHILDLINE also advocates with the Government for appropriate legislation and policy frameworks. In addition CHILDLINE make recommendations to the Planning Commission to ensure adequate support for programs aimed at child protection.
21. Is 1098 linked to the Police or Ambulance services ?
Not directly. The Police, Fire and Ambulance are given mandatory status with three digit help lines (100/101/102). These have to be provided by all tele-com service providers and link up to the local Police/ Fire/ Ambulance units. However CHILDLINE works very closely with the Police, Judiciary, Health Care Department, Municipality, Education Department, Administration and the Media. We call these the Allied systems. CHILDLINE has set up Children’s Advisory Boards (CAB) in each CHILDLINE city to which all Allied System Organisations depute representatives. In addition CHILDLINE conducts sensitization programs amongst Allied System Organisations to build capacities in dealing with marginalized children.